The City Clerk's Department oversees the Corporate Customer Service Division, which includes the operation of the City's multi-line switchboard phone service.

Customer Service provides information on a variety of topics and responds to many inquiries, recording requests for services where required. Topics include, but are not limited to: road and sidewalk issues such as potholes, streetlight maintenance, waste management, Tidy Lot issues, property standards issues, and City trees.

Customer Service also looks after the sale of numerous goods and services, including marriage licences, commissioning services, recycling bins, garbage tags, daily parking passes, various books and dog and cat tags.

Customer Service can be reached via phone at 519-631-1680, press "0", by e-mail at or in person on level two of City Hall, Monday to Friday, 8:30 a.m. to 4:30 p.m.

Customer Service Request form
Please submit the following form for any service requests, to report an issue, leave feedback or suggestions. Fields marked with an asterisk(*) are mandatory.
Your information will be kept confidential and will only be shared with those investigating your concerns.
Please provide your first and last names
Please provide your address
Please provide your 10 digit telephone number
Please provide your 10 digit cell phone number
Please provide your email address
If applicable, please provide us with the location/address of concern.
Please provide us with detailed information regarding your concern

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