The City of St Thomas provides bulk water to registered customers at our station located at 100 Burwell Rd, St. Thomas, ON N5P 3R8. 

In order to streamline this service, The City has implemented a NEW on-line system eliminating the need for paper billing.  This new system is called Flowpoint Cloud and it will make it easier for bulk water customers to buy water, manage trucks, view their account and run reports. It also offers 24 hour convenience because the cloud-based payment and account management features are available on-line, anytime! 

Our goal is to make this transition seamless! Once you register and set-up your personalized account, any account balances remaining from our old system will be transferred over to your new account.  

Should you have questions on how to register or set-up your account with Flowpoint Cloud, we encourage you to refer to the Customer Manual. Be sure to bookmark this link, as it will be handy to help you navigate this new system and access a wide range of account services.  

Please note that the Flowpoint Cloud system only accepts online payment. Therefore, all other forms of payment that were previously processed at either the water station or the Municipal office, will no longer be accepted. We encourage you to set-up your new account at your earliest convenience.  

Thank you for your cooperation as we transition to this new method of bulk water purchasing.