Animal Services

Overview

Welcome to St. Thomas Animal Services! Our primary responsibility is to manage the registration, licensing, enforcement, and regulation of dogs, cats, and other animals within the City of St. Thomas, in accordance with Animal Control Bylaw #71-2011.

Beyond this core function, we also collaborate with the Municipality of Central Elgin and the Township of Southwold to ensure the proper impoundment and care of stray dogs.

Additionally, we have a partnership with the Municipality of Central Elgin to provide "on-call" services for dogs at large, available 24/7.

Location, Contact Information & Hours of Operation


Animal Services is located at 100 Burwell Road, St. Thomas, ON
Phone Number: 519-631-7430

Monday - Saturday: 8:00am to 4:30pm
Sunday: 8:00am to 3:00pm
Holidays: 8:00am to 3:00pm

Forms of payment accepted: cash, debit, Visa, and Mastercard



New Animal Services Building

We’re thrilled to share that we’re in the final stages of planning for our new Animal Services building, set to be located south of the Doug Tarry Sports Complex, at the corner of Southdale Line and Fairview Road. This new facility will improve services for the community and foster a greater sense of connection around animal care and support.

Planned features include a separate off-leash dog park for small and large dogs, an outdoor dog washing station, a drinking station, a cat cafe, and a common room.

Thanks to the generous $1 million donation from Sara Teare, we’ve gained significant momentum in raising the remaining funds needed to bring this exciting project to life.

Renderings of the new Animal Services Building

 

How to help?

We are incredibly grateful for the generous $1 million donation from Sara Teare, which has provided a tremendous boost to our fundraising efforts and brought us one step closer to bringing the new Animal Services building to life. This contribution has given us the momentum needed to continue pushing forward, but there’s still work to be done.

While we have secured enough funding to construct the building, we are seeking additional donations to help cover the costs of completing and enhancing the facility. Every dollar donated will directly support this important project, helping us create a space that better serves our community and improves animal care in St. Thomas.

No contribution is too small—every dollar makes a difference! Your donation will help us provide a safe and welcoming environment for animals and their families, offering amenities like an off-leash dog park, a cat cafe, and more. Join us in making this vision a reality. Together, we can build a place that benefits both people and animals for years to come.

Make a donation today
Click here to make a donation today.

Attend a fundraising event
Art for Animals - Month of February
Valentine's Ink-a-Pawlooza, hosted by Limitless Tattoos Inc. - February 15th


Drop into City Hall and make a donation
Donations can be made via cash, debit, or cheque and can be dropped off at the Treasury Department at City Hall. If you are paying by cheque, please make it payable to the City of St. Thomas and address it to the attention of the New Animal Services Building.

Animal Care

Neglected or Abused Animals

dog and cat laying down advertisement for animal protection service

If you would like to report a case of animal abuse or neglect please call Ontario Animal Protection at 1-833-926-4625. If you feel that the situation is an emergency that must be dealt with immediately call the police at 519-631-1364.

 

Pet Surrender

If you need to surrender your pet, please note there is a $50 charge per animal. We accept dogs from St. Thomas, Central Elgin, and Southwold. We accept cats from St. Thomas when space is available, and we have a waiting list for cats if no space is currently open.

Please complete the application, and Animal Services will contact you to discuss next steps. Providing any vet records or relevant information about your pet helps us find a new home. If your pet has behavior issues, consider seeking professional advice or services. Sometimes medical conditions contribute to negative behavior, so it's important to rule them out. We recommend checking with rescue groups first; see the Rescue Resources section for a list. We reserve the right to refuse any surrender.

Lost and Adoptable Cats & Dogs

Lost or stray dogs or cats can be turned in by residents or captured by City Animal Services staff. Please contact The City Animal Services Centre at 519-631-7430. For a list of lost and adoptable dogs and cats please visit our Petfinder webpage.

Upon entering a dog or cat as stray or lost, City Animal Services staff scans for the presence of an identification microchip. If a microchip is found, ownership information is obtained and the lost or stray animal is returned to the owner. The City Animal Services Centre recommends that owners microchip their dogs and cats.

 

Animal Control

Animal Bites
For animal bites on people, rabies quarantine, and inspection please call Southwestern Public Health at 1-800-922-0096. Keep current records on your pets and ensure that these records are accessible.
Barking Dogs
For reporting a barking dog between 8:30 a.m. and 4:30 p.m., please call Customer Service at 519-631-1680, press 0 or email [email protected]

For reporting a barking dog outside of office hours, please call St. Thomas City Police at 519-631-1364.
Community Cat Program - Feral Cats

Feral Cats

Understanding and How to Help Feral Cats in Your Neighbourhood

Feral cats are the wild offspring of domestic cats.  This is usually the result of the owner not confining their unspayed/unneutered cat, or abandoning their 'intact' cat.

A female cat can have up to 3 litters per year, with up to 5 kittens per litter which in turn can start breeding as early as 4 months.   This why there is an overpopulation of free roaming feral cats. 

The City of St. Thomas recognizes this is a problem and is committed to humanely stopping the cycle of unwanted litters through their Community Cat Program of Trap - Neuter - Return (TNR).

If you see a cat with part of its left ear removed or altered, this indicates the cat has been spayed/neutered for population control.  Please do not bring a 'feral' cat into the shelter.  Unlike homeless friendly strays that can be taken to the shelter for adoption, these cats do not trust people and should be left alone to live their lives as they are unadoptable.

Though once spayed/neutered, feral cats do play a valuable role in the community.  They reduce the population of unwanted species in your neighbourhood such as moles, mice and rats which may transmit diseases; and, because these cats are territorial, they will keep out other cats.  You can help them by providing food and water.  And we can help you by ensuring these cats will stop reproducing.

A 'feral' cat that is not ear tipped, can be spayed/neutered free of chargeAssistance is also available to help trap these cats.

If you have a feral cat on your property or in your area that does not appear to be ear-tipped, please call: 
Animal Services about the Community Cat Program at 519 631-7430

Together we will stop these unwanted litters.

 

Deceased Animal
If a deceased animal is found on City property, please call Customer Service at 519-631-1680, press 0 or email: [email protected] 

If a deceased animal is found on private property, residential or commercial, please contact the owner.
Stray Cats and Dogs

Stray dogs or cats found in the City of St. Thomas can be picked up by any resident and delivered to The City Animal Services Centre to be sheltered. Feral cats please see Community Cat Program - Feral Cats above for services available. All stray cats must be friendly and able to be handled by humans.

Dogs and cats may be reclaimed by an owner with proper payment of the redemption fee. Redemption fees cover impound charges and board (of every day including part of a day). If a dog or cat is not claimed within 72 hours of impound the owner forfeits the pet and all rights to it. All unclaimed pets beyond the redemption period are screened for temperament and health. Staff members may be away from the shelter throughout the day. It is best to call ahead and set up a time to drop in. Call 519-631-7430 to make an appointment.


Wildlife

Raccoon

Raccoons are incredibly intelligent creatures who have learned to adapt to the urban landscape.

Did you know it’s normal to spot a raccoon out during the day?

A mother raccoon may have up to seven babies to care and raise on her own, that’s a lot of mouths to feed! Being seen out and about during the day doesn’t mean they require help.

Some indicators that a raccoon might be sick or injured include:

  • Visible injuries such as limping or bleeding
  • Discharge around the eyes and/or nose
  • No fear of human/domestic pets (when being approached)
  • Sleeping in high traffic areas or in the open during the day on ground level

If you encounter a raccoon exhibiting any of these behaviors, please call the City of St. Thomas at 519-631-1680.

Canadian Wildlife Federation:

(https://cwf-fcf.org/en/resources/encyclopedias/fauna/mammals/raccoon.html)

Rat
Rats are common in urban areas. The risk of rats spreading diseases is low, but they can cause damage to homes and property. While rats generally avoid contact with humans, they will enter your home to seek food, water and shelter if given a chance.

Tips on Rat Control
Skunk

An encounter with a skunk can be an unpleasant one if you don’t heed their warnings! It is normal to see skunks out, especially around dusk and dawn. If you give them their space skunks are happy to leave you alone!

For more information about living with Skunks please visit: Ontario SPCA

How to Avoid a Skunk Spray

  • Skunks can give off warning signs before spraying
  • Stomping their front legs
  • Hissing and mock charging
  • Raising their tail
  • Aiming their hind end towards you

You can look for these warning signs to avoid that lasting smell!

Identifying Sick or Injured Skunks

Skunks may also exhibit abnormal behaviors similar to raccoons

  • Pacing or circling
  • Stumbling, weaving or staggering
  • No fear of humans/pets
  • Sleeping in high traffic areas or in the open during the day

If you encounter a skunk exhibiting any of these behaviors, please call the City of St. Thomas at 519-631-1680.

Coyote

Coyotes generally do not pose a danger to people, but can pose a danger for pets.  They re active during the day and night, particularly dusk and dawn.

Remember these tips when dealing with coyotes:

  • Never feed any wildlife.  This will ensure the maintain their natural instincts and their wariness towards humans.
  • Clean under bird feeders and fruit trees regularly.
  • Do not leave pet food or water bowls outside.
  • Never approach coyotes, their den or their young.
  • Never approach coyotes, an injured coyote or pup.  Contact an Authorized Wildlife Rehabilitator.
  • If you see a coyote, do not run or scream.  Yell “GO AWAY” and make loud noises with pans or a plastic bag until they leave the area.
  • Keep all garbage and recycling secure and do not put it out until collection day.

For more information on coyotes please visit Coyote Watch Canada.

Wildlife Resources

Sick/Injured wildlife excluding skunks and raccoons:

  • Another Chance Wildlife Rehabilitation: 519-868-1937
  • FurEver Wildlife Rehabilitation: 519-777-6440

Orphan Wildlife including skunks and raccoons:

  • Another Chance Wildlife Rehabilitation: 519-868-1937
  • FurEver Wildlife Rehabilitation: 519-777-6440

Healthy Wildlife:

  • Contact a private pest control company

Foxes, Deer, Coyotes:

  • Ministry of Natural Resources: 519-773-9241 or 1-877-847-7667 after hours.

Injured Birds

  • Salthaven Wildlife Rehabilitation Services: 519-264-2440 

Other Contacts:

 

Rescue Resources

Resources

St. Thomas Rescue Groups

Partners in Rescue

St. Thomas Dog Owners Association

St. Thomas Dog Owners Association, STDOA, promotes off leash dog parks and supports responsible dog ownership and the welfare of dogs. For further information on the St. Thomas Dog Owners Association, please visit their Facebook group.

The St. Thomas Dog Owners Association has partnered with the Caring Cupboard Food Bank in St. Thomas to create the Caring Pet Cupboard to provide an easy network to collect and distribute pet food donations to people who need it.